At CTPartners we passionately believe that, first and foremost, our job is to deliver top-quality service that exceeds client expectations.
Our commitment to quality is evident throughout the search assignment. From the moment you meet a CTPartners consultant to the moment he or she completes the recruitment of your next top performer, you will be educated, communicated with, attended to and served with an intensity and authenticity not common in the executive search field.
Hands on, attentive and eager to exceed your expectations, CTPartners consultants are dedicated to making your executive search experience is a seamless success from beginning to end.
With a deep and rich heritage in placing senior management at leading companies, CTPartners understand that to be considered an industry leader, a company requires cutting edge technology. That’s why we made a significant technology investment ourselves that resulted in two state-of-the-art tools that expedite intelligence and communication flow for clients and candidates alike. They include:
ClientNet® -- a password protected extranet that provides clients 24/7 access to their search status.
Whether seeking an individual executive or running a comprehensive multi-search program, this secure extranet consolidates and organizes all relevant search and candidate information.
Information featured at ClientNet® includes: a roster of candidates, their current title, company affiliation, compensation, resume, interview assessment and more. The site also includes an overview of "next steps" in the search process. Curious what others think of the candidates? Check out the threaded discussion format which includes candidate and interview notes, both from your search consultant and from your management team.
This one-stop shop for search status is a key tool to maintain momentum in your search and ensure timely responsiveness leading to a shortened search timeframe.
Candidate Central® -- a proprietary extranet that offers time-starved and highly sought after candidates’ comprehensive information on a prospective client company.
Recognizing that top talent is often hard to attract, clients are always concerned how their opportunity will be presented. CTPartners' clients, however, are at an advantage, with access to Candidate Central®, a proprietary technology tool that exhaustively merchandises an executive position in a format that effectively reaches, engages and intrigues top candidates.
Easy to access and unusually thorough, Candidate Central® delivers critical, real-time information about a company to pre-screened potential candidates. Features include a link to the client Web site, position profile, management bios, Board of director listing, client press room, the CTPartners search team and more.
These tools serve three primary purposes: they enable us to significantly reduce search time, efficiently attract and communicate with top candidates and strategically position clients.
The best way to ensure that clients are completely satisfied is by repeatedly querying their perceptions of our performance. Our thinking? The more we communicate, the greater our chances of overwhelming you with service and exceptional candidates.
With a commitment to completing every search within 100 days, we have established four critical milestones at 48 hours, 14 days, 40 days and 75 days that enable us to gauge and revise search status as necessary.
Furthermore, we have two proprietary assessment tools that provide clients the opportunity to judge our performance, share insights and when appropriate, offer criticism or praise. They include:
The 40-Day Audit™ -- a comprehensive assessment tool which provides a formal feedback mechanism and is helpful in ensuring that search milestones are met according to client expectations.
Administered by an independent partner not associated with the specific search, the Audit provides clients an opportunity to review our progress at that milestone.
Typical responses to Audit issues are a confirmation that we are reaching our milestones or can suggest redirecting the search strategy, adjusting resources or changing our target candidate profile.
The Client Quality Satisfaction Survey™ -- a post-search exercise that offers an opportunity for continuous improvement. It requests that clients reflect and comment on each facet of the search process just completed.
CTPartners' consultants take the Survey extremely seriously.
In fact, Survey findings are ranked, reviewed and posted internally, as well as, considered regarding promotion and compensation. This confidential survey again illustrates our commitment to striving to exceed the expectations of existing and future clients.
Both are checks and balances designed to ensure that a search happens on time as requested.
After 30 years as an executive search leader, we hope you agree that CTPartners has earned the right to be -- Your Executive Search Partner: Committed to Performance, Quality & Results.